By maximizing the benefits of technology, periodic IT functions can be automated and scheduled to ensure that all tasks are completed and reported consistently, without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

Consistency fosters reliability, resulting in predictable costs.

Managed IT Features

•           Site Assessment and Inventory

•           Proactive Service

•           Management and Status Reporting

•           Best Practices

•           Automation and Reliability

We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.  All information is secured using industry-standard encryption.

Managed IT Benefits

•           Reliability

•           Security

•           Consistency

•           Productivity Gains

•           Cost Management and Control

•           Performance

•           Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions. By evaluating your business and technology needs, we can propose the best solutions for your current and future requirements.

ITS provides offers a unified foundation of professional knowledge and the resources needed to streamline system management and support at an affordable price. Advanced processes, tools and methodologies combine to deliver superior services that match your needs. Choose the full-service plan or enhanced augmentation of your in-house IT staff.

Managed Services Glossary

Monthly Status/Activity Reports:   A monthly Executive Summary showing the network status and selected activities will be generated.  Additional detailed reports are available upon request.

Network Monitoring/Alerts:  Supported network components and servers will be monitored to detect problem areas and potential risks.  Critical event alerts will be generated automatically.

On Site Support:  If a problem cannot be resolved remotely, a service representative will be dispatched according to the urgency of the problem.  On-site support will be provided only after remote services have been unsuccessful in addressing the issue.

Report Analysis/Recommendations:   Network status reports will be analyzed to determine trends and potential problem areas.  Appropriate recommendations for improvement or mitigation will be offered.

Response Time:   This is the amount of time between our receipt of a request for assistance (by ticketing system, Email, or telephone) and our first response (by telephone, Email, or remote access).   The first response typically involves the initiation of a service order, a request for additional information, some problem diagnosis, and possibly a resolution to the problem; follow-up support may be required to resolve the problem and close the case.

Secure Remote Support:   A service representative may utilize a secure remote connection to your network to diagnose and resolve a problem, make requested modifications, or perform routine maintenance.  All representatives adhere to our confidentiality policy and all information is properly encrypted when being transferred.

Software Deployment/Update:   Installing and updating software throughout a network can be time-consuming and error-prone.  When applicable, we can work with your software vendor to implement an automated process that installs or updates the software with minimal human intervention.

Symantec Backup Exec Management:  If your organization uses the Symantec Backup Exec data backup system, we will monitor the backups for successful completion and maintain the software updates required to keep the system running smoothly.

User Account/Password Administration:  ITS service technicians can add, modify, and delete network user accounts and reset lost or compromised passwords.

Web Filtering Software Management:   If your network employs web filtering technology, we can ensure proper operation of the software; additional fees may apply for modifying specific settings (e.g., maintaining “black lists” or “white lists”).

Please contact us with any further questions.